Case Study: Short-Term Let Platform
Built for Airbnb & STL Hosts
Managing Multiple Properties
A complete workflow system that handles cleaners, stock management, maintenance issues, and property assignments—all with role-based access and clear handoffs.
The Challenge
Managing short-term let properties with multiple team members creates chaos: cleaners submitting stock updates for the wrong property, maintenance issues falling through the cracks, no clear audit trail, and managers spending hours manually tracking everything.
What We Built
Cleaner-Focused Property Flow
- ✓ Cleaners only see properties assigned to them
- ✓ If only one property assigned, selection is automatic with clear property name display
- ✓ Confirmation prompts before submitting to prevent mistakes
- ✓ Server-side validation ensures cleaners can't submit for unauthorized properties
Stock & Sundries Management
- ✓ Track stock levels per property
- ✓ Cleaners submit restocking needs during turnovers
- ✓ Managers see what needs ordering across all properties
- ✓ Complete audit trail of who requested what and when
Issue Reporting & Tracking
- ✓ Report maintenance issues with photos and descriptions
- ✓ Issues automatically linked to correct property
- ✓ Status tracking from reported to resolved
- ✓ Managers can assign issues to handymen or contractors
Role-Based Access Control
- ✓ Cleaners: Submit stock requests and report issues
- ✓ Managers: Full visibility across all properties
- ✓ Owners: Dashboard view of operations
- ✓ Each role sees only what they need—no clutter
This bespoke app has completely transformed our Airbnb business. Unlike off-the-shelf systems, it was built around exactly how we operate, no compromises, no steep learning curve. It's streamlined our daily tasks, cut down admin-heavy work, and keeps everything organised in one simple platform. We're saving a huge amount of time every week and running far more efficiently as a result. Honestly, it's become an essential part of our business and a complete game changer!
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